Terms of Service

These terms apply to your use of Lillli (the “Platform”), operated by [Your registered business or proprietor name], [Registered address, Ahmedabad, Gujarat, PIN] (“we”, “us”). By creating an account or making a booking you agree to them.

1. What we do

Lillli is an online marketplace that connects customers with independent beauty artists who offer services at the customer’s home or at their own studio. Artists are independent professionals, not our employees. They set their own services, prices and hours and are responsible for the services they provide.

2. Accounts

• You must be at least 18 years old and give accurate details, including a working mobile number.
• You are responsible for keeping your password safe and for activity on your account.
• We may suspend accounts that break these terms or are used for fraud or abuse.

3. Bookings and payment

• Prices are shown in Indian Rupees and include any travel fee for home visits.
• You pay an advance of 20% online through Razorpay to confirm a booking. The balance is paid to the artist at the appointment.
• A booking is confirmed only after the advance payment succeeds.
• For home visits you must give a correct address and be present at the booked time.
• When the artist arrives, you share your 4-digit start code with them. This confirms the visit took place.
• Cancellations and refunds follow our Cancellation & Refund Policy.

4. Rules for artists

• Artists must hold any skills, licences and hygiene standards needed for their services, and describe them honestly.
• Artists must keep their availability up to date and arrive on time.
• Verification of a government ID is required for the Verified badge. We may refuse or remove verification.
• We charge artists a commission of 15% of each booking total, deducted from the online advance. The rest of the advance is paid to the artist after the service is completed.
• Artists must not ask customers to book or pay outside the Platform for bookings found here.

5. Safety and conduct

• Treat each other with respect. Harassment, discrimination or unsafe behaviour leads to removal from the Platform.
• Tell artists about allergies, skin conditions or sensitivities before the service starts.
• Report any safety concern to support@lillli.in or [+91 9099026606].

6. Reviews

Only customers with a completed booking can leave a review. Reviews must be honest and must not contain abusive, false or personal information. We may remove reviews that break these rules.

7. Liability

We provide the Platform “as is”. To the extent allowed by law, we are not liable for the quality or outcome of services provided by artists, or for indirect losses. Our total liability for any booking is limited to the amount you paid through the Platform for that booking. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

8. Changes

We may update these terms. We will show the date of the latest version on this page.

9. Law and disputes

These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have jurisdiction. For complaints, contact our grievance officer listed on the Contact page.