Cancellation & Refund Policy

Lillli is operated by [Your registered business or proprietor name]. When you book a service, you pay an advance of 20% of the total online. The rest is paid directly to the artist at your appointment.

Cancelling as a customer

• Cancel at least 24 hours before your appointment: you get the full advance back.
• Cancel less than 24 hours before: the advance is not refunded, because the artist has kept that time for you.
• If you are not available when the artist arrives (no-show), the advance is not refunded.
• You can cancel from My Bookings.

Rescheduling

• You can move a booking to another open time at least 24 hours before it starts, up to 2 times, at no cost.

If the artist cancels

• If the artist cancels, or does not arrive, you get the full advance back.
• To report a no-show by an artist, contact us within 48 hours at support@lillli.in.

How refunds are paid

• Refunds go back to the original payment method through our payment partner, Razorpay.
• They usually reach you within 5–7 working days, depending on your bank.
• Money paid directly to the artist at the appointment is between you and the artist. If you have a problem with the service, contact us and we will help resolve it.

Contact

Questions about a refund: support@lillli.in · [+91 9099026606]